RESERVAR

ES

1. TERMS AND CONDITIONS:

Upon receiving the booking confirmation, the guest accepts the following rules and policies and agrees to provide truthful information about themselves.

  • Check-in/check-out date and daily room rate.
  • The guest has the unavoidable obligation to register upon arrival at the hotel and to check out at the end of their stay, respecting the check-in/check-out time, and must be the holder of the card with which the payment was made.
  • Late check-out is not permitted in our establishments without prior notice and availability check-out. Guests who do not comply with this rule after the established time (11:00 AM) will be penalized according to the following conditions:
  • From 12:00 to 18:00, 50% of the daily rate will be charged.
  • After 6:00 PM, the full night’s rate will be charged.
  • Before 3:00 PM, 50% of the daily rate will be charged.
  • The guest is responsible for any damage caused to himself, other guests, staff, hotel infrastructure and equipment, as well as to the people accompanying him, and is obliged to pay for the damages or compensate for them.
  • If you are in a room with a jacuzzi, you must carefully monitor the water level at all times. Overflowing water will result in an automatic cleaning fee of COP 100,000, in addition to any further charges for property damage.
  • An additional cleaning fee of COP 100,000 will be applied per pet, and any damage caused by pets will be charged to your account per day of stay.
  • The hotel is not responsible for money or valuables left in the room or in common areas, so we remind you that you can leave them in the safe in your room or at the administration office, by contacting reception directly.
  • Excursions and transportation are provided by a third party; individual experiences may be affected by circumstances beyond our control, and therefore the hotel will not be liable for any damage or loss arising from them.
  • It is forbidden to carry weapons of any kind within our facilities.
  • It is prohibited to remove any element or furniture from the rooms and common areas.
  • Making noise or playing loud music after 10:00 PM is strictly prohibited. Violating this rule will result in a $100 USD fine. Any disturbance of the peace requiring police intervention may lead to immediate cancellation of the reservation without refund for the remainder of the stay.
  • The use of intoxicating drugs, narcotics or psychotropic substances is prohibited in any area of ​​the hotel..

2. RESERVATION POLICY:

Upon receiving the booking confirmation, the guest accepts the following rules and policies and agrees to provide truthful information about themselves.

  • NON-REFUNDABLE RATE: If an advance payment is made, the reservation is non-refundable and no date changes, room changes, or use of payments made as credit for future reservations are allowed.
  • FLEXIBLE RATE: Guests can cancel their reservation up to 48 hours before check-in without penalty; otherwise, they will be charged 100% of the reservation.
  • AUSENCIAS EN RESERVAS: La penalización por no presentarse será el importe total de la reserva.

NOTE : The above policies apply to bookings made directly or through our website.

3. MINIBAR

HAVEN A DESIGN HOTEL The rooms have a minibar service, which is available to guests and can be used whenever desired.

4. WARRANTY FORM:

At check-in, you must complete our guarantee form with clear and accurate credit card information for the reservation holder. This authorizes us to keep a record of your credit card information and to charge for any services or products requested and/or purchased during your stay. It also allows us to cover any additional charges that may arise due to damages or inconveniences during your stay at our facilities or if you leave the hotel without completing the checkout process. This requirement applies regardless of any guarantees provided by the online travel agency (OTA) through which the reservation was made. The information provided by the cardholder will be processed in accordance with our Privacy Policy.

5. NO SMOKING POLICY:

Resolution 1956 of May 30, 2008, from the Ministry of Social Protection, establishes measures and obligations that commercial establishments must comply with regarding the consumption of cigarettes or tobacco, contributing to the protection of health and the environment. Therefore, HAVEN, A DESIGN HOTEL prohibits smoking within the premises, and smoking is only permitted in the Rooftop 360° pool area. Guests who do not comply with this policy will be informed of the corresponding surcharge for cleaning and smoke removal.

6. GUEST POLICY:

  • For the purposes of this policy, “Lead Guest” is the person whose name appears on the reservation and who is financially responsible for the reservation and any additional charges. “Guest” is a person who checks in with the Lead Guest and intends to occupy the room for the majority of the stay.
  • A person who arrives later in the reservation and does not stay for the entire duration of the stay is considered a “visitor”.
  • In accordance with Colombian law, article 17 of Law 679 of 2011, unregistered guests, unregistered visitors and persons under 18 years of age are not allowed to enter hotel rooms.
  • NOTE: Only guests under 18 years of age accompanied by their parents and with a certificate of kinship will be allowed entry to the hotel. If the minors are accompanied by other people, they must present a notarized authorization from their parents.
  • The only identification documents accepted for registration are the physical passport or the physical Colombian national identity document. Digital or paper copies will not be accepted. Passwords or police reports for lost identification will not be accepted either.
  • The total number of guests cannot exceed the maximum capacity of the room; these will not be charged as long as the names of the guests do not change on the same day of check-in; otherwise, there will be an additional charge of 120,000 per person.
  • WARNING: The exploitation and abuse of minors in Colombia are crimes fully punishable by imprisonment. (Law 679 of 2001), which authorizes reporting any criminal act against minors to the competent authorities.

7. PRIVACY POLICY

HAVEN, A DESIGN HOTEL is aware of the importance of information privacy,

  • The information provided by our customers will not be given to third parties under any circumstances or for any use.
  • The information will be kept strictly confidential and will only be used to maintain business contact.
  • HAVEN, A DESIGN HOTEL’s computer systems have all the necessary security protocols to maintain the protection of information.
  • Our customers have the right to access, rectify, oppose or cancel the information they have provided.

8 HOURS

  • Reception: 24 hours
  • Check-in time: 3:00 PM. Check-out time: 11:00 AM.
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