RESERVAR

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FAQ

Frequently Asked Questions

At Hotel Haven Medellín, we want every detail of your stay to be an experience of comfort, exclusivity, and tranquility. To help you quickly and easily resolve any questions you may have, we've compiled the most frequently asked questions about reservations, services, schedules, policies, and experiences available during your visit.

Discover all the information you need to make the most of a hassle-free stay in the heart of El Poblado, surrounded by luxury, design and spectacular views of Medellín.

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We are located at Calle 10A #36-29 in the El Poblado neighborhood of Medellín (Colombia).

It is exactly the southeastern area of ​​Medellín, and is formally known as Comuna 14. It limits to the north with the city center and to the south with the municipality of Envigado.

It is one of the city’s most prominent and exclusive areas, renowned for its hotels, shopping centers, restaurants and lively nightlife.

To get there from José María Córdova International Airport in Rionegro, you have several transportation options:

1. Bus service (buses)
  • Route: Combuses offers a bus service between the airport and Medellín. You can board the bus at the domestic departures area, gate number 2.
  • Stop in Medellín:The bus will drop you off at the San Diego terminal or at the Exposiciones metro station.
  • Cost: The rate is 15,500 COP per person.
  • Schedule: It operates 24 hours a day with departures every 15 minutes.
  • Alternative route: From the San Diego Terminal or the Exposiciones Station, you can take a taxi or the metro system to reach your destination in El Poblado.
2. Taxi service:
  • Availability: Taxis are available in the airport arrivals area.
  • Cost: The direct trip to El Poblado usually costs between $70,000 and $100,000 COP.
  • Schedule: Approximately 40 minutes, depending on traffic.
3. Private transport:
  • Reservations: Companies like Paisa Tours offer private transfers from the airport to Medellín.
  • Advantages: This service can be more convenient and personalized, ideal if you have a lot of luggage or prefer a direct transfer.
4. Rent a car:
  • Options: Several companies offer car rental services at the airport.
  • Consideraciones: Debe familiarizarse con las rutas y el tráfico de Medellín.
Recommendation: If you’re looking for an economical and reliable option, the Combuses bus service is suitable. However, if you prefer comfort and a direct journey, a taxi or private transfer service would be more convenient.
Note: Costs and travel times may vary depending on the time of day and traffic conditions. It is recommended to check the latest information before traveling.
  • Breakfast: We offer a buffet breakfast included in the rate.
  • Wi-Fi connection: Free internet access in rooms and common areas.
  • Daily cleaning service: Daily room cleaning.
  • 24-hour reception: Customer service available 24 hours a day.
  • Cable/satellite television: Televisions in the rooms with a variety of channels.
  • Safe: Safes are available in the rooms or at reception.
  • Personal hygiene items: Supply of shampoo, soap and other personal hygiene products.
  • Cozy cafe: A space to relax and enjoy drinks and snacks.
  • Rooftop pool and bar: Exclusive access to a rooftop pool and bar with 360° panoramic views of Medellín.

Yes, we offer this service; you must coordinate with our agents at the hotel reception.

El Poblado, one of Medellín’s most iconic neighborhoods, offers a variety of attractions that combine culture, gastronomy, and nightlife. Here are five must-see places for international visitors to make the most of their stay in this vibrant area:

Lleras Park.

Considered the epicenter of Medellín’s nightlife, it’s surrounded by a wide variety of bars, restaurants, and nightclubs. It’s the ideal place to experience the city’s vibrant nightlife and socialize with locals and tourists.

The Castle Museum and Gardens.

Inspired by the castles of the Loire Valley in France, this museum offers a showcase of European art and architecture right in the heart of Medellín. Its gardens are ideal for leisurely strolls and picnics, providing a peaceful haven away from the urban bustle.

Museum of Modern Art of Medellín (MAMM).

Located in the Ciudad del Río area, the MAMM presents contemporary art exhibitions and is a cultural hub. Its modern architecture and frequent events make it a must-see for art lovers.

Poblado Park.

This park is a historical landmark, marking the site of the first settlement in the Aburrá Valley. Surrounded by cafes and shops, it’s an ideal place to relax and observe daily life in the city.

Santafé Shopping Center.

This shopping center is one of the largest in Medellín and offers a wide variety of shops, restaurants, and entertainment. Its modern design and themed events make it a popular spot for both locals and tourists..

Yes, our hotel features the 360 ​​Rooftop Bar, located on the 11th floor of the Haven Hotel, offering a diverse culinary experience in a modern and inviting atmosphere. Our menu includes options such as pizzas, grilled meats, and Colombian cuisine, accompanied by a selection of expertly crafted cocktails.

Our opening hours are:
  • Sunday to Wednesday: 7:00 a.m. – 11:00 p.m.
  • Thursday: 7:00 a.m. – 12:00 p.m.
  • Friday – Saturday: 7:00 a.m. – 2:00 p.m.

This establishment is known for its pleasant atmosphere, panoramic city views, and excellent customer service.

In El Poblado, Medellín, travelers and residents have access to a variety of transportation options to suit different needs. The three main modes of transportation in the area are:

1. Medellín Metro
  • The subway system is one of the city’s prides and an efficient way to get around.
  • El Poblado Station: The El Poblado station connects users with the rest of Medellín.
  • Advantages:
    • Cheap and punctual.
    • It connects with complementary lines such as the Metrocable, which allows you to explore places like Arví Park.
  • Council: Ideal for avoiding traffic during peak hours.
2. Apps for taxis and transportation
  • Traditional taxis are a reliable option, and apps like Uber, DiDi, and Cabify are widely used in El Poblado.
  • Advantages:
    • Available 24 hours a day.
    • Useful for short trips and for going directly to specific places.
    • The apps allow you to know the estimated cost of the trip in advance.
  • Council: Always check that the taxi has a working taximeter.
3. City buses
  • Medellín’s public bus system includes routes that pass through El Poblado and connect to other parts of the city./li>
  • Advantages:
    • Affordable and with wide coverage.
    • Suitable for those who know the routes and want to save money.
  • Council: It is advisable to ask locals or use apps like Moovit to identify the correct routes.
General Council: El Poblado is one of the busiest areas in Medellín, so traffic can be heavy during rush hour. Plan your routes in advance and choose the most suitable mode of transportation for each occasion..

El Poblado is considered one of the safest and most popular tourist areas in Medellín, attracting many visitors with its vibrant nightlife, restaurants, and shops. However, it’s important for travelers to take certain precautions to ensure a safe and enjoyable experience. Here are some practical tips for those planning a visit to El Poblado:

1. Familiarize yourself with the areas you will be visiting:
  • Recommended areas: Places like Provenza, Parque Lleras, and Parque El Poblado are popular and usually well-monitored. These areas have a constant presence of tourists and residents, which contributes to a safer environment.
  • Avoid unfamiliar areas: It is advisable not to venture into unfamiliar streets or neighborhoods, especially at night, as they may lack adequate lighting and police presence.
2. Take precautions at night:
  • Safe transport: After dark, it’s best to use reliable transportation services, such as licensed taxis or ride-hailing apps. This is especially important when traveling between areas or returning to your accommodation.
  • Avoid walking alone: While El Poblado is generally safe, it’s advisable to avoid walking alone at night on deserted or poorly lit streets. Opt for walking in groups and sticking to well-lit routes.
3. Handling personal belongings:
  • Be discreet with valuables: Avoid displaying jewelry, expensive electronics, or other valuables in public to avoid attracting attention.
  • Constant surveillance: Keep your belongings, such as bags and backpacks, in sight and secure at all times, especially in crowded places like bars and restaurants.
4. Use of technology and communication:
  • Transportation apps: Use approved apps to request transportation and always verify driver and vehicle information before getting in.
  • Secure connections: When using public Wi-Fi networks, avoid accessing sensitive information and consider using a VPN to protect your data.
5. Interacting with strangers:
  • Proceed with caution in new relationships: While local hospitality is extraordinary, maintain a cautious attitude when interacting with people you have just met, especially at night.
  • Inform others: Let your friends or family know your plans and location, especially if you decide to explore the nightlife or participate in activities with new acquaintances.
6. Information and updates:
  • Stay informed: Consult local and reliable sources to stay informed of any security alerts or warnings in the area.
  • Emergency assistance: Keep the contact numbers for local authorities and your consulate or embassy handy in case you need help.

In summary, while El Poblado is one of the safest and most attractive areas in Medellín, it is important for travelers to remain vigilant and follow these tips to ensure a safe and enjoyable experience during their visit.

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Our team is available to provide personalized assistance and answer any questions you may have about reservations, services, experiences, or special requests. Contact us, and we'll be happy to help you plan an exceptional stay at Hotel Haven Medellín.

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