RESERVAR

ES

program of

Loyalty program - Serena Rewards

Welcome to the vibrant city of Medellín. Serena Hotels is a hotel company that manages and operates boutique hotels in the heart of Provenza, El Poblado. Our primary mission is to provide exceptional hospitality to our guests and exceed their expectations. We believe that communication is the foundation of excellent service, and getting to know our clients and guests is fundamental to us. Our team strives to offer personalized, high-quality service. We are proud to have a highly qualified team that is dedicated to creating an exceptional experience for each of our visitors, whether it's their first visit or they are frequent guests. Let us get to know you better by registering for our loyalty program with great benefits.

Plan

Silver

More than 7 nights a year.

  • 10% discount on food and drinks.
  • 7% discount on accommodation.
  • Unlimited access to the 360 ​​rooftop bar**
  • 10% discount on the minibar.
  • Buffet breakfast at the 360 ​​rooftop bar**
  • Welcome drink upon check-in.

**This feature applies to guests of Viktory Boutique and Provenza Lofts, as guests of Haven already have it included.

Plan

Gold

More than 15 nights a year.

  • 15% discount on food and drinks.
  • 10% discount on accommodation.
  • Unlimited access to the 360 ​​rooftop bar, including free use of the pool.**
  • 15% discount on the minibar.
  • Buffet breakfast at the 360 ​​rooftop bar**
  • Welcome drink upon check-in.
  • Early bird entry at no extra cost (subject to availability).
  • Possibility of choosing the room you prefer within the same category at no extra cost (subject to availability).
  • Free entry to the hotel's own events.
  • Book without guarantee, no penalty for direct cancellation 15 days before arrival, otherwise the first night will be charged.

**This feature applies to guests of Viktory Boutique and Provenza Lofts, as guests of Haven already have it included.

Plan

Diamont

More than 25 nights a year.

  • 20% discount on food and drinks.
  • 15% discount on accommodation.
  • Unlimited access to the 360 ​​rooftop bar, including free use of the pool**
  • 20% discount on the minibar.
  • Buffet breakfast at the 360 ​​rooftop bar**
  • Welcome drink upon check-in.
  • 1 airport-hotel transfer included.
  • Early check-in and late check-out at no extra cost (subject to availability).
  • Upgrade to the next category at no extra cost based on your purchase (subject to availability).
  • Possibility of choosing the room you prefer within the same category at no extra cost (subject to availability).
  • Free entry to the hotel's own events.
  • Book without guarantee, no penalty for direct cancellation 10 days before check-in, otherwise the first night will be charged.

**This feature refers to Viktory Boutique and Provenza Lofts guests, as Haven guests already have it included.

Plan

Black

More than 25 nights a year.

  • 20% discount on food and drinks.
  • 15% discount on accommodation.
  • Unlimited access to the 360 ​​rooftop bar, including free use of the pool**
  • 20% discount on the minibar.
  • Buffet breakfast at the 360 ​​rooftop bar**
  • Welcome drink upon check-in.
  • 1 airport-hotel transfer included.
  • Early check-in and late check-out at no extra cost (subject to availability).
  • Upgrade to the next category at no extra cost based on your purchase (subject to availability).
  • Possibility of choosing the room you prefer within the same category at no extra cost (subject to availability).
  • Free entry to the hotel's own events.
  • Book without guarantee, no penalty for direct cancellation 10 days before check-in, otherwise the first night will be charged.

**This feature applies to guests of Viktory Boutique and Provenza Lofts, as guests of Haven already have it included.

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